At Sultry Gallery we want you to be satisfied with our products. For this reason we offer a fifteen (15) day refund guarantee for most products purchased on the Sultry Gallery Site. In order to be eligible for the 15 day refund, the product must be new, unused, unworn, unaltered, unopened and must be returned with all items, original packaging, and order information. Please be aware that the following items are not eligible for refunds:

  • Items not returned in its original condition

  • Items that have been laundered

  • Unsealed Panties

  • Unsealed Hosiery

  • Unsealed body stockings

  • Wigs

  • Items with tags removed

  • Items that smell of cigarette smoke, body odor or perfume

  • Items that appear to be used in any manner

  • Items that are soiled or stained

  • Items not returned in original packaging

  • Sale items

Additionally, all Valentine’s Day, Halloween, Christmas, and holiday items will be subject to different refund and return policies as displayed on the pages selling such products. Users will be responsible for all postage and return shipping costs. If you require a refund for anything purchased from our Site please contact us at info@sultrygallery.com and include the reason for your refund request. For any refund requests, you must contact us BEFORE a refund may be issued, DO NOT SHIP anything before we respond to your refund request and provide you with return authorization. Please be aware that while we may attempt to honor all refund requests, we reserve the right to deny you a refund at our sole discretion. Specifically, we may deny your refund request if we believe you have misused our Site, behaved in a way that harms our company, previously used a product, or if you have violated this Agreement. Although refunds may be processed upon receipt of the returned product, it may take some time before your refund is credited to your payment method on file.